Arsht Center Digital Ticket Wallet Frequently Asked Questions
A: Digital tickets are the newest and primary form of entry at the Arsht Center! Each ticket uses a dynamic QR code that is exclusive to your mobile device.
A: To curb ticket brokers and third-party sellers from preying on our guests, the Arsht Center sought digital ticketing as a safer and more secure delivery method for ticketed events.
A: With a digital ticket QR code, it is faster and easier than ever to receive your tickets and enter your show, while increasing protection against paper-ticket fraud. Your tickets are protected by your login and password. For added security, your QR code changes every minute, ensuring that your tickets are only accessible to you. In addition, there is a reduced risk of lost or forgotten tickets and increased health safety with reduced touchpoints when at the Arsht Center.
A: No app is necessary! Your digital wallet can only be accessed through a mobile web browser at wallet.arshtcenter.org. We suggest creating a shortcut to your digital wallet on your smartphone’s home screen for quick access on show day.
A: Use the ‘Forgot password?’ link on the login page to reset your password. You will receive an email with a link to create a new password. Once completed, go to wallet.arshtcenter.org and enter your new credentials.
A: Tickets are sent to the wallet in advance of the performance. If you do not see your performance in “My Events” 48 hours before your show, please contact our box office at 305.949.6722 or email email@example.com. Include your order number, found in your confirmation e-receipt, so we can better assist you.
A: Your QR code may not begin to display on your digital ticket until 2 hours prior to the start of your performance.
A: No. Your mobile device is your ticket. With our digital ticket QR code, tickets are only valid on a mobile device, as the QR code changes every minute to keep your tickets secure. Please do not print your tickets at home, as they won’t be valid for entry.
A: You are welcome to call ahead at 305.949.6722 or email firstname.lastname@example.org with your order number to have your tickets printed for pickup at will call on the day of your show.
A: No. Our digital ticket QR codes are dynamic and refresh every minute. Your ticket must be scanned from your digital ticket wallet.
A: Not to worry, as our box office will always be onsite to assist with any ticketing issues. Proceed to the box office with a photo ID, and we will print your tickets.
A: Bring your photo ID to the box office, and we will print your tickets. You are welcome to call ahead at 305.949.6722 or email email@example.com with your order number to have your tickets held at will call on the day of your show.
A: Yes. Just swipe left to access all the tickets for your performance. If you do not see all your tickets, please call our box office at 305.949.6722 or email firstname.lastname@example.org with your order number.
A: We are happy to print tickets for guests arriving separately to be held at will call under a first and last name. When they arrive, they must proceed to the box office for pickup with a photo ID. This arrangement can be made in advance (by phone or email) or upon arrival to the venue by the ticket purchaser.
A: If you have an existing arshtcenter.org account, log on to wallet.arshtcenter.org with your credentials. If this is your first time at the Arsht Center, use the “Forgot password?” link on the login page to establish your password. You will receive an email with a link to create a password. Once completed, go to wallet.arshtcenter.org and enter your new credentials.